Sabah Ports Launches Customer Day

Thursday, May 5, 2016

In line with its progressive rebranding, Sabah Ports Sdn Bhd. has launched ‘Customer Day’ as a key initiative aimed at improving services and customer engagement. This is in line with the rebranding exercise of SuriaGroup of companies towards instilling a “Customer first” mind set among its employees.

“As a service provider, it is important for Sabah Ports to ensure that the ports be continuously upgraded and its service level be improved to meet users’ needs as the sustainability relies on engaging those that are strategic to us. By having Customer Day, port users are provided a platform for direct dialogues with port representatives. Not only will this opportunity allow us to know our customers better but most importantly, it is a step that Sabah Ports is taking towards enhancing its customer service” said Ms. Ng Kiat Min, Suria Capital Holdings Berhad’s Group Managing Director during the Customer Day Launch.

During Customer Day, Port Managers will set aside a day during the first week of the month for customers to approach port representatives. This is in addition to on-going port user dialogues taking place port wide. Customer Day complements this by providing an added channel for bilateral communication.

The Launch was held on 5th May 2016 at Wisma SabahPorts, Sapangar Bay and among attendees include the Royal Malaysian Customs Department, Marine Department Malaysia, Sabah Ports Authority and trade associations.